Views: 0 Author: Site Editor Publish Time: 2021-12-14 Origin: Site
In fact the order we are going to share with you today did not go so smoothly as it was unluckily dumped twice by the shipping company, resulting in a delay of almost ten days in the sailing schedule. So let's share it below.
The source of the order: the customer placed an order and returned it
Y, a local stockist in Mexico, received the first container of 25 tonnes of stainless steel seamless pipes from us in September. After receiving our products, the customer immediately placed two more containers.
Order difficulties: ship schedule extensions and dumping of containers and then dumping of containers
Nowadays, it is a common phenomenon that shipping schedules are extended in China, but unexpectedly, we received a transfer notice on the 24th, informing us that this cargo will be transferred to another ship that will depart on the 27th. The first time we learned of this news through the freight forwarder, we immediately communicated with our customer Y and contacted the freight forwarder to keep an eye on the sailing schedule.
However, on the 27th, the freight forwarder informed us that the cargo might be dumped by the shipping company for the second time. On the same day, we communicated with the freight forwarder actively, and the freight forwarder applied with the terminal several times, but this time a large number of containers were dumped at Ningbo port, and it was finally confirmed to be dumped for the second time.
Our cargo was changed to another vessel which departed on the 29th. We also found it very difficult to confirm the second dumping and took a strong stance with our forwarder that no matter what, we would not allow this to happen again and had to ship on the 29th, even if we had to pay more.
In the next three days, we repeatedly confirmed with the freight forwarder and then repeatedly notified with the customer Y to ensure that there were no surprises. Although it was difficult to avoid some anger from the customer, he finally expressed his understanding, after all, the ship schedule is an uncontrollable factor. We also appreciated the customer's understanding and understanding. In the end the shipment was finally sent out after two dumps and on its way to Mexico.
Must insist: stand in the customer's shoes and solve problems for the customer
Nowadays, it is very common for shipments to be delayed or burst, so when we encounter problems with shipments, we must be anxious about the customer's needs and put ourselves in the customer's shoes. In other words, if you are unfortunate enough to encounter such a thing, you must firstly apologise, secondly confirm the latest situation in time, and thirdly, do your best to make good the situation and meet the customer's expectations.
